Pet Grooming Terms and Conditions

Last updated: 31/08/2022.

When booking your appointment you automatically accept the following terms and conditions:

• For the safety of the staff and your pet, Absolutely Animals requires that you disclose when booking if your dog or cat exhibits any difficult or aggressive behaviour. We must ensure staff and pets are protected against injury.
• No liability will be accepted by Absolutely Animals in injury caused by the difficult or aggressive behaviour of your pet.
• We cannot be held liable for any irritation that may occur after hand stripping has been performed.
• No liability will be accepted by Absolutely Animals when any health problem is uncovered or aggravated by any part of the grooming process. We will endeavour to notify you of anything we uncover during the grooming.
• An additional cost will be incurred for any dogs that require knot or matted coat removal.  This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged.
• Flea baths incur an additional cost, as not only do the dogs have to sit in the flea shampoo for 10–15 minutes to kill fleas, but we also have to fumigate the whole salon to prevent fleas from settling or spreading.
• We no longer pluck ears for dogs and clip the hairs shorter instead.
• We do not express anal glands.
• The minimum charge for a dog grooming appointment is £60.
• All clients must use the portal or fill out, sign and date a record card and agree to the disclaimer.
• Please make sure all dogs are well walked and given ample opportunity to toilet before coming to their pet grooming appointment. Additional fees will be incurred for defecating and urinating where this has not happened.
• Please note that any bookings require a £40 deposit. This deposit is non-refundable. The deposit is also non-transferable unless we are notified 48 hours or more before the time and date of the appointment.
• Deposits can be taken over the phone or in-person, and can be rolled over from one appointment to the next.
• Top-ups for £25 Teeth Cleaning, 15 minutes for the whole mouth, must be carried out within 12 weeks of the previous appointment. Top-ups are only applicable when the whole mouth is deemed as fully clean by our professional team.
• Please read the Privacy Policy below, which outlines our GDPR (Data Protection) policy.
• We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.

• I understand staff will be using the Cleany Teeth ultrasound toothbrush on my dog which has no vibration, no movement and no noise. I understand staff will take before and after pictures to show me.
• Not only that, but I understand that tartar, plaque or stains will be removed from the teeth during brushing and that a non-sharp plastic tool may be used to aid this process.
• Not only that, but I understand that the staff will stop the teeth cleaning session and I may need to seek veterinary assistance if:

1. Any loose teeth are suspected
2. If my dog objects and becomes stressed or aggressive.
3. Any obvious abnormalities are visible or suspected in the mouth such as a foreign body embedded in the mouth, Oral warts, Oral Injuries or Tumours

•  I understand that:

1. There may be some minor signs of blood on the gum line during and after teeth cleaning as the tartar and the plaque is removed.
2. If the session has to stop for any health or behaviour reasons, I will still happily pay for the full session taking place.

•  I declare that:

1. I do not know of any medical reason why teeth cleaning cannot be carried out on my dog, and I acknowledge that it is my responsibility to inform staff in the future should this be the case.
2. I am aware that the teeth cleaning service is not a substitute for a veterinary inspection and the staff are not qualified to diagnose abnormalities or disease.
3. I consent to all the above and confirm that I am the legal owner/guardian of this dog.

• Cats must arrive in a suitable and secure container.
• For the safety of the staff and your pet, Absolutely Animals requires that you disclose when booking if your cat exhibits or is prone to any difficult or aggressive behaviour.
• For health and safety – All cats will have nails cut before grooming
• The minimum charge for a cat grooming appointment is £65
• All prices quoted are an estimate and can be subject to change depending on the circumstances
• Cats showing signs of aggression will not be bathed and will be muzzled
• No liability will be accepted by Absolutely Animals in injury caused by the difficulty or aggressive behaviour of your pet.
• No liability will be accepted by Absolutely Animals when any health problem is uncovered or aggravated by any part of the grooming process. We will endeavour to notify you of anything we uncover during the grooming.
• An additional cost will be incurred for any cats that require knot or matted coat removal.  This incurs additional costs because it is a time-consuming process requiring expertise so as not to injure the animal, it also dulls equipment. Any additional products used in knot removal will be charged.
• Flea baths incur an additional cost as not only do the cats have to sit in the flea shampoo for 10–15 minutes to kill fleas, but we also have to fumigate the whole salon to prevent fleas from settling or spreading.
• All clients must use the portal or fill out, sign and date a record card and agree to the disclaimer.
• Please make sure all cats are given ample opportunity to toilet before coming to their pet grooming appointment.
  Please do not Feed less than 2 hours before your appointment
  Additional fees will be incurred for defecating and urinating where this has not happened.
• Please note that any bookings require a £40 deposit. This deposit is non-refundable. The deposit is also non-transferable unless we are notified 48 hours or more before the time and date of the appointment.
• Deposits can be taken over the phone or in person, and can be rolled over from one appointment to the next.
• Please read the Privacy Policy on our website, which outlines our GDPR (Data Protection) policy.
• We reserve the right to take and use pictures of your pet for social media, advertising and education. If you do not wish pictures of your pet to be used for these purposes, you must notify us at the time of your appointment.

We can only groom so many cats per day, as it is a time-consuming service.
For health and safety reasons, we have two people present for cat grooming.

The information contained in this website is for general information purposes only. The information is provided by Absolutely Animals Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

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